Touchpad Deadbolt: Flashing Green but Does Not Lock or Unlock

Schlage keypad deadbolt locks are trusted for their reliability, but occasional issues can arise during installation or use. This comprehensive guide addresses misaligned cam issues. 

In This Article:

• What You'll Need:
• BE375 Deadbolt Flashes Green but Does Not Lock or Unlock
• Steps to Fix a Misaligned Cam

BE375 Deadbolt Flashes Green but Does Not Lock or Unlock

If your Schlage BE375 deadbolt flashes green when pressing the Schlage logo or entering a User Code but fails to lock or unlock, the issue is likely caused by a misaligned cam. This problem often occurs during installation when the cam (a small internal mechanism) rotates incorrectly, preventing the lock from functioning properly. Fortunately, this issue can be resolved with a simple reinstallation.

What You'll Need:

• Flat-head screwdriver
• Phillips-head screwdriver

Steps to Fix a Misaligned Cam

1. Ensure the bolt is in the locked position before proceeding.
2. Carefully unplug the wires connecting the keypad to the inside assembly.
3. Unscrew the bolts to detach the inside assembly from the door.
4. Rotate the Driver Bar Toward the Hinges: This action will retract the bolt.
5. Reattach the inside assembly to the door. Ensure the mounting bolts remain uncovered.
   Review Installation Steps for your lock: Schlage Keypad and Touch Installation Guide
   If the mounting bolts are covered, the cam is still misaligned. Repeat the first four steps to realign the cam.
6. Reconnect the Wires to the Keypad: Plug the wires back into the keypad to restore functionality.
7. Factory Reset the Lock:
   Factory Reset a Schlage Keypad or Touch Lock

Steps to Test the Lock

1. With the door open and the bolt retracted, press the Schlage logo on the outside keypad.
2. Rotate the Knob Away from the Hinges: Turn the knob to operate the deadbolt.
3. Verify the Bolt Extends: The bolt should extend into the locked position, confirming that the 1-touch locking feature is working correctly.