Common Mechanical Lock Troubleshooting Guide

Issue 1: One Screw Will Not Insert Fully

Symptoms: One screw will not go in all the way during a new installation.

Type of Lock: Deadbolt, Knob, Lever

Resolution:

1. Remove the lock.
2. Reinstall the lock, ensuring that the screws are going in straight and not at an angle.
3. If the problem persists, a replacement lock is necessary.

Issue 2: Can't Lock/Unlock, Interior Thumb-Turn Won't Move, Key Won't Turn

Symptoms: Unable to lock or unlock the door, the interior thumb-turn won't move, and the key won't turn during a new installation.

Type of Lock: Deadbolt, Knob, Lever

Resolution:

1. Uninstall the lock.
2. Rotate the driver bar fully toward the hinges.
3. Reinstall the lock, ensuring that the deadbolt is retracted, and the key is removed.

Issue 3: Can Only Remove Key in One Position (Either Locked or Unlocked)

Symptoms: The key can only be removed in one position (either locked or unlocked) but not the other during a new installation.

Type of Lock: Deadbolt

Resolution:

1. Uninstall the lock.
2. Rotate the driver bar fully toward the hinges.
3. Reinstall the lock, ensuring that the deadbolt is retracted, and the key is removed.

Issue 4: Key Sticks or Is Difficult to Turn

Symptoms: The key sticks or is difficult to turn after the lock has been in use for a period of time.

Type of Lock: Deadbolt, Knob, Lever

Resolution:

1. A replacement cylinder is required.

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If your issue is not listed above, it is best to contact the warranty department. Please click here to start a claim.

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