A door latch that doesn't retract properly can be frustrating and inconvenient. If you find yourself having to turn the knob or lever to close the door, it's time to troubleshoot and fix the issue. This guide will help you identify common causes and solutions for a latch that won't retract.
Common Causes and Solutions:
Misaligned Strike Plate:
Cause: The strike plate may not be aligned with the latch, preventing it from retracting smoothly.
Solution: Check the alignment and adjust the strike plate as necessary. You may need to reposition it slightly by loosening the screws, aligning it correctly, and then retightening the screws.
Loose Door Hardware:
Cause: Loose screws or hardware can cause misalignment.
Solution: Tighten any loose screws on the door hardware, including the latch, knob, or lever. Ensure everything is securely fastened.
Worn-Out Latch or Knob/Lever:
Cause: Over time, components can wear out, affecting functionality.
Solution: Schlage locks come with a Limited Lifetime Mechanical Warranty; submit a warranty claim to receive a request for a replacement latch.
Comments
9 comments
I need a new latch. This one is broken.
I'm sorry to hear you are experiencing issues with your Schlage lock. Please submit a Warranty Request to request a replacement part.
Need replacement latch bolt. I checked strike alignment and door lock screws are tight
Hello Joe,
I apologize for the delayed response. I’d be happy to assist you with obtaining a replacement latch. It looks like you are already in touch with our customer support team and a support ticket has been created. Please reply to that ticket with any additional information so we can provide further assistance.
Thank you!
I troubleshot the problem to the faulty latch bolt. All other components are working as expected.
Good afternoon Ronald,
I'm sorry to hear you're experiencing issues with your Schlage lock. A digital representative will be reaching out by the end of today to further assist you. Please let me know if you have any further questions or concerns.
About every year, my Schlage front and back door locks fail in the same way: they don't retract fully, leaving about 3/8 inches still protruding, preventing me from opening the door. I have to jiggle the key repeatedly and forcefully to get the bolt to go the rest of the way in so I can open the door. The bolts behave the same way with the door open, so it's not the strike plate; it's the Schlage lock mechanism. I have to disassemble the locks and lubricate them with graphite to get them to operate smoothly. This happens every year or year and a half, and it happens to both of my exterior Schlage door locks. Why? How can I prevent it?
Hello Barry, in order to better assist with this issue we will require further information, and some troubleshooting steps may be required. A digital representative should be following up with the ticket you started within the next 1-2 business days to further assist you.
Please let me know if you have any further questions or concerns.
Thank you, Alex. I also started a new request ticket with the same information and photos.
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