Understanding "Lock Jammed" in the Schlage Home App History

What Does "Lock Jammed" Mean in the Schlage Home App?

When you see "Lock Jammed" in the history of your Schlage Home app, it indicates that the deadbolt is encountering an obstruction either while extending into the strike plate or retracting back into the lock. This issue can hinder the lock's functionality.

Steps to Resolve a Jammed Lock:

Check Alignment:

Ensure that the deadbolt and strike plate are properly aligned. Misalignment is a common cause of lock jamming.

Verify Door Preparation:

Check the door preparation to ensure the door has the correct dimensions for the lock. This can prevent obstruction issues.

Submit a Support Ticket:

If the issue persists, submit a support ticket to Schlage. Request a new bolt, as this usually resolves the problem.

By following these steps, you can address the "Lock Jammed" issue and maintain the security and convenience of your Schlage lock system.