Yes, the Schlage Encode series can connect to an Eero router. However, the Schlage Encode series is optimized to communicate over a 2.4 GHz network, and in some cases, the Eero's 5G signal may be too strong, preventing the lock from connecting to the required 2.4 GHz network.
To resolve this issue:
- Open the Eero app.
- Navigate to Troubleshooting.
- Select My Device Won’t Connect.
- Choose My Device is 2.4 GHz Only.
- Temporarily pause the 5G signal.
- Attempt to connect the Schlage Home app to the Wi-Fi network.
If the above steps do not resolve the issue, try creating a guest network in the Eero app and connect the lock to the guest network instead of the primary network.
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