Lock Works in Schlage Home App, Keypad Unresponsive

If your Schlage Smart Lock is paired with the Schlage Home App and responds to app commands, but the keypad is unresponsive, the wire powering your lock may be disconnected.

To review troubleshooting steps specific to your lock, please find your lock model number below.

• Schlage Arrive: Keypad Not Responding
• Encode Series Keypad Not Responding
• Schlage Sense: Keypad Not Responding