Some troubleshooting situations will call for a Factory Default Reset of the Discontinued Schlage Sense Wi-Fi Adapter- BR400. To Factory Default Reset the BR400 please view the steps below.
BR400 Reset
Note: The BR400 must be plugged in to reset the adapter. |
- Press and hold the button on the Wi-Fi adapter for 10-12 seconds.
- Release Button.
- The reset is complete.
Comments
2 comments
The touchscreen does not illuminate.
The locksmith with our builder checked it and said it’s faulty.
I’ve said this already
Hello Kimberly! I've reviewed your ticket, and it looks like you have a Schlage Encode and not a Schlage Sense. I recommend trying the troubleshooting steps for the Encode: https://schlage-res.zendesk.com/hc/en-us/articles/38102568979220-Encode-Series-Keypad-Not-Responding.
If this does not resolve the issue, please let me know. A customer service representative should be following up with your ticket shortly.
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