Get Help with Your Schlage Lock

If you have questions about your Schlage lock or need assistance, there are multiple ways to get the help you need. Our comprehensive support resources are designed to provide you with quick and effective solutions.

24/7 Self-Service Options Available

Explore our wide range of self-service options, available 24/7. Access our extensive collection of installation instructions, video tutorials, how-to guides, interactive guides, troubleshooting guides, and FAQs to efficiently troubleshoot and resolve issues with your Schlage lock.

Email Support for Schlage Locks

If you can't find a solution online, our dedicated Email Support Representatives are ready to assist you seven days a week. Follow these simple steps to reach out to us:

1. Click on “Submit a Request” located at the top right corner of the homepage.
2. Select “Contact Us” from the dropdown menu.
3. Fill out the form with the required information.

Hours of operation for email support:

Seven Days a Week:  9:00 AM - 5:00 PM EST

You can expect a response from our team within 24-48 hours.

Live Phone Support for Schlage Locks

UNITED STATES

888-805-9837

Monday - Friday, 8:00 AM - 7:00 PM EST

• • Option 1 - Submit a warranty claim
  • Option 2 - Get assistance installing your lock
  • Option 3 - Get assistance when your lock is not working as it should
  • Option 4 - Get assistance with missing parts
  • Option 5 - Questions about Schlage locks before purchasing

CANADA

800-900-4734

Monday - Friday, 8:00 AM - 7:00 PM EST

• Press 1 for English
• Press 2 for French
• After selecting your preferred language, select from the following:
  • Option 1 - Homeowner

Are you a Builder, Dealer, Locksmith, Property Manager, or Airbnb host?

A dedicated team of Subject Matter Experts is available to assist you. Please contact your sales representative to obtain the ResPro Support phone number.

Submitting a Warranty Claim

Most issues with your Schlage lock can be resolved using our self-help resources. However, if the issue persists, you can submit a warranty claim here.

Please review our Warranty Policy to check your lock's coverage. Claims are processed in 7 business days or less. Create an account here to track the status of your claim.