If you have questions about your Schlage lock or need assistance, there are multiple ways to get the help you need. Our comprehensive support resources are designed to provide you with quick and effective solutions.
24/7 Self-Service Options Available
Explore our wide range of self-service options, available 24/7. Access our extensive collection of installation instructions, video tutorials, how-to guides, interactive guides, troubleshooting guides, and FAQs to efficiently troubleshoot and resolve issues with your Schlage lock.
Email Support for Schlage Locks
If you can't find a solution online, our dedicated Email Support Representatives are ready to assist you seven days a week. Follow these simple steps to reach out to us:
- Click on “Submit a Request” located at the top right corner of the homepage.
- Select “Contact Us” from the dropdown menu.
- Fill out the form with the required information.
Hours of operation for email support:
Seven Days a Week: 9:00 AM - 5:00 PM EST
You can expect a response from our team within 24-48 hours.
Live Phone Support for Schlage Locks
UNITED STATES
888-805-9837
Monday - Friday, 8:00 AM - 7:00 PM EST
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- Option 1 - Submit a warranty claim
- Option 2 - Get assistance installing your lock
- Option 3 - Get assistance when your lock is not working as it should
- Option 4 - Get assistance with missing parts
- Option 5 - Questions about Schlage locks before purchasing
CANADA
800-900-4734
Monday - Friday, 8:00 AM - 7:00 PM EST
- Press 1 for English
- Press 2 for French
- After selecting your preferred language, select from the following:
- Option 1 - Homeowner
Are you a Builder, Dealer, Locksmith, Property Manager, or Airbnb host?
A dedicated team of Subject Matter Experts is available to assist you. Please contact your sales representative to obtain the ResPro Support phone number.
Submitting a Warranty Claim
Most issues with your Schlage lock can be resolved using our self-help resources. However, if the issue persists, you can submit a warranty claim here.
Please review our Warranty Policy to check your lock's coverage. Claims are processed in 7 business days or less. Create an account here to track the status of your claim.
Comments
1 comment
Hi, I called yesterday with what I thought was an issue. I could not figure out how to gain access to the screws on the interior door knob form the F series keyed entry. After looking I found the slot to remove the knob and gain access to the screws to connect one knob to the locking knob. This design is a good one, it allows easy access to the screws, much better than past knobs I have used. Please express my apologies to the individual I spoke to .
Thanks, Mark
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