Schlage does not carry replacement parts for discontinued locks. If you need further support or wish to determine if your discontinued lock is eligible for warranty coverage, you can submit a ticket to inquire about warranty eligibility or to submit a warranty claim.
Are Parts Available for Discontinued Locks?
Comments
4 comments
I need to speak to someone. My lock hears the code and reacts but the knob does not unlock I do not want to do email I need to speak to a representative. Thank you.
As I said prior my lock heard and reacts but the knob keeps spinning and does not unlock. I want a representative to contact me with what can be done. I can’t believe I have to go through this site to contact another company.
Good Morning Steve,
We would be more than happy to resolve your issue with your Schlage lock. Have you tried the troubleshooting steps found here? I believe this may resolve your issue, if it does not please let me know, and I will have someone reach out to you ASAP.
Good Afternoon, Steve,
I wanted to follow up regarding your issue. I’ve sent you an email with troubleshooting steps to help resolve the problem. If the issue persists, please reply to the email with your phone number or reach out to us directly at 888-805-9837.
Please sign in to leave a comment.