Can I Troubleshoot My Lock Remotely?

No, troubleshooting your lock remotely is generally not possible. The majority of troubleshooting steps require physical access to the lock to inspect, adjust, or resolve issues effectively. For example, tasks such as verifying the alignment of the lock, checking battery connections, or manually testing components cannot be performed remotely.

If you're experiencing issues with your lock and cannot be on-site, you may need to coordinate with someone who has physical access to the lock to carry out the necessary troubleshooting steps.

To view more troubleshooting information, please click here.