Troubleshooting: How to Recover Missing Locks in the Schlage Home App

If locks disappeared from the Schlage Home app, follow these steps to resolve the issue:

Check for app updates:

Visit the Apple App Store or Google Play Store, and install any available updates for the Schlage Home app.

If there are no updates, or an update does not resolve the issue, proceed to the next step:

Perform a Soft Reset:

1. Retract the Bolt.
2. Remove the Battery Cover.
3. Remove the Battery Tray.
4. Keep the battery tray removed for 10 seconds. 
5. Reinsert the battery tray back into the compartment, ensuring it is securely seated and connected.
   
6. Extend the bolt to the "locked" position.
7. Retract it back to the "unlocked" position. 
8. Logout from the Schlage Home app and then log back in; the lock's data is stored in the cloud and will not be lost.

If the issue persists, uninstall the Schlage Home app from your device and reinstall it from the Apple App Store or Google Play Store.

Following these steps should help recover the locks in the Schlage Home app.