History Not Displaying in Schlage Home App

If you're experiencing issues with the history not displaying in the Schlage Home app, it may be related to the pairing sequence or a cloud connection problem. Below are solutions for different Schlage models:

Encode Plus (BE499): 

The most common issue with the Schlage Encode Plus not displaying history in the Schlage Home app is related to the pairing sequence.

Follow these steps to ensure proper connection:

• Pair the Encode Plus with the Schlage Home app first.
  How to Pair Your Lock with the Schlage Home App
• Then, add the lock to Apple HomeKit.

If the lock was paired in reverse order, history may not be available.                                                           

If you paired the lock in the incorrect order:

Perform a Factory Default Reset then re-pair the lock in the correct sequence. 

Encode (BE489) and Encode Lever (FE789): 

If history is not displaying for the Encode or Encode Lever models, it might be due to a cloud connection issue.

Try the following steps:

• Uninstall the Schlage Home app.
• Re-install the Schlage Home app.
• If history is still not restored, proceed to the next step.

Perform a Soft Reset:

• This simple action can resolve minor connectivity issues and will fix any potential Firmware bugs. 

1. Retract the Bolt.
2. Remove the Battery Cover.
3. Remove the Battery Tray.
4. Keep the battery tray removed for 10 seconds. 
5. Reinsert the battery tray back into the compartment, ensuring it is securely seated and connected.
   
6. Extend the bolt to the "locked" position.
7. Retract it back to the "unlocked" position. 
8. If your lock is paired to the Schlage Home app or any other 3rd party app logout from the app and then log back in; the lock's data is stored in the cloud and will not be lost.

If these steps do not restore the history, please submit a ticket for further assistance.