Troubleshooting Wi-Fi Pairing Issues with the Schlage Encode

If you’re having trouble connecting your Schlage Encode Series Smart Wi-Fi Deadbolt, including the Schlage Encode and Schlage Encode Plus, to your Wi-Fi network, the issue may be related to network settings, signal strength, or power. 

How to Identify the Issue

When attempting to pair your Schlage Encode Series Smart Lock to Wi-Fi, the lock may fail to connect due to one of several common causes. If the connection fails, you may experience commissioning errors or pairing interruptions. These issues can often be resolved by addressing network or hardware-related factors.

Common Causes of Wi-Fi Pairing Errors

1. Wi-Fi Password Length

• The maximum password length supported by the Schlage Smart Locks is 24 characters.
• Passwords exceeding this limit will cause pairing errors.

2. Unrecognized Special Characters

• Certain special characters (e.g., $ and &) are not recognized by the Schlage Home App.
• Including these characters in your password will prevent successful pairing.

Spaces in the Password

• A space in the Wi-Fi password will result in a commissioning error.

Solution:

To resolve the issue, update your Wi-Fi password to meet the following requirements:

• Ensure the password is 24 characters or fewer.
• Avoid using unsupported special characters such as $ or &.
• Remove any spaces from the password.

Once the Wi-Fi password has been updated, attempt to pair the lock again.