Resolving "Lock Jammed" Notifications in the Schlage Home App

Are you seeing a "Lock Jammed" notification or encountering it in your history log within the Schlage Home app? This issue is typically caused by an obstruction when the deadbolt extends into the strike plate or retracts back into the lock. Follow these steps to troubleshoot and fix the problem.

Common Causes and Quick Solutions for "Lock Jammed" Errors

Ensure the Door is Fully Closed

• Make sure the door is completely shut before attempting to lock it, especially if the auto-lock feature is enabled.
• A partially closed door can prevent the deadbolt from properly aligning with the strike plate, leading to a jam.

Check Strike Plate Alignment

• Inspect the strike plate to ensure it is correctly aligned with the deadbolt. Misalignment can cause the bolt to catch or jam during operation.

Further Troubleshooting for "Lock Jammed" Notifications

If ensuring the door is fully closed does not resolve the issue, you may need additional troubleshooting steps. For comprehensive guidance on addressing "Lock Jammed" errors, please click here.