What Should I Do If the Wire Breaks While Replacing Batteries in My Lock?

Schlage keypad deadbolts, keypad lever locks, touchscreen levers and deadbolts, and smart deadbolts all feature wire connections to the battery power source. If this wire breaks during battery replacement, it is not a replaceable part, and the lock will need to be replaced.

To determine warranty eligibility, please submit a request. Ensure you provide details about the issue and proof of purchase for faster processing.