Schlage Sense: Keypad not Illuminating

If your Schlage Sense - BE479, Discontinued does not respond, sound, or illuminate to touch on the keypad, please follow the steps below. 

1. Replace the Batteries

• First we recommend replacing the batteries with brand new quality alkaline batteries.

2. Attempt a Soft Reset

If replacing the batteries does not resolve your issue, the next step is to perform a Soft Reset.

Perform a Soft Reset:

• This simple action can resolve minor connectivity issues and will fix any potential Firmware bugs. 

1. Retract the Bolt.
2. Remove the Battery Cover.
3. Remove the Battery Tray.
4. Keep the battery tray removed for 10 seconds. 
5. Reinsert the battery tray back into the compartment, ensuring it is securely seated and connected.
   
6. Extend the bolt to the "locked" position.
7. Retract it back to the "unlocked" position. 
8. If your lock is paired to the Schlage Home app or any other 3rd party app logout from the app and then log back in; the lock's data is stored in the cloud and will not be lost.

3. Perform a Factory Reset

• If replacing the batteries and performing a Soft Reset does not resolve your issue, the next step we recommend is to perform a Factory Default Reset.

If your keypad remains unresponsive after performing these troubleshooting steps, please submit a request to contact Customer Care.