Identify the issue you are experiencing and locate your lock's model number. Click the corresponding link below to access troubleshooting steps for resolving the issue.
| Issue | Resolution | Model Number | |
| Unlocking without code entry. |
Schlage Touch Deadbolt : Unlocking Without a Code
|
|
|
| Schlage Keypad Deadbolt : Unlocking Without a Code |
|
||
Pressing the Schlage button does not allow me to turn the outside thumb-turn to lock the door. |
Schlage Deadbolt: Unable to Turn |
|
|
| After entering my code, the lock flashes green but I cannot unlock the lock by turning the outside thumb-turn. |
Perform a Factory Reset, if that does not resolve the issue, see below.
|
|
|
| Lock is malfunctioned, submit a request. | |||
| The outside thumb-turn does not spin freely after the deadbolt is engaged. | Perform a Factory Reset, if that does not resolve the issue, see below. |
|
|
| Lock is malfunctioned, submit a request. | |||
| I forgot my programming code |
Factory Reset the lock to restore default codes.
|
|
|
|
Where is my Programming Sticker?
|
|
||
| I need to delete a User Code that I can't remember |
Delete all User Codes, then reprogram User Codes back into your lock
|
|
|
| Pressing the Schlage Button does not illuminate the touchscreen or keypad when numbers are pressed. |
Too many incorrect User Codes have been
|
|
|
|
If the keypad does not respond after 30 seconds, replace the battery.
|
|
||
| There is a delay before unlocking following the entry of a valid User Code. | Indicated by a high/low beep, followed by a single beep with a red, then green light. | This is an indication of a low battery. Replace the battery with a new one to resolve your issue. |
|
| Indicator light blinking red but no codes have been entered. | The battery is critically low and MUST be replaced. |
|
|
| Cannot add a new User Code | Indicated by a high/low beep and a red light. | 19 User Codes are already stored in the lock. Delete a User Code to add a new one. |
|
| Indicated by two beep and a red blinking light. |
Second User Code entered did not match the first User Code entered. See How to Add a User Code, for more information. |
||
| The User Code matches the first four digits of the existing Programming Code. | |||
| Cannot delete a User Code | Indicated by two beep and a red blinking light. |
Second User Code entered did not match the first User Code entered. See How to Delete a User Code, for more information. |
|
| Cannot change Programming Code. | Indicated by two beep and a red blinking light. |
Second Programming Code entered did not match the first Programming Code entered. See How to Change the Programming Code, for more information.
|
|
| The Programming Code matches the first four digits of an existing User Code. | |||
| Cannot delete all User Codes. | Indicated by two beep and a red blinking light. |
The Programming Code entered the second time is incorrect.
See How to Delete All User Codes, for more information. |
|
| Lock will not stay in programming mode. | Indicated by two beep and a red blinking light. | Any key other than the Schlage button was pressed immediately after programming mode was entered. |
|
| Any incorrect entry was made during the programming process. | |||
Comments
0 comments
Please sign in to leave a comment.