Are you having trouble with your Schlage Arrive Smart Lock? Use the guide below to diagnose problems by interpreting the keypad lights and beeps. Find step-by-step solutions to resolve common issues quickly and efficiently. For detailed instructions and additional support, click the relevant hyperlink for your specific issue
For an interactive troubleshooting experience, please click here.
| Keypad Lights | Beeps | Behavior | Issue | Solution | ||||
| 3 Red X | 3 beeps | Lock does not unlock after user code entered | Incorrect user code was entered | Enter the correct user code | ||||
| 3 Red X | 3 beeps | Lock does not unlock after user code entered | User code was correct, but still won't unlock. |
Review Help Center Article: |
||||
| 3 Red X | 3 beeps | Lock button pressed, but locking failed | One touch disabled in app |
|
||||
| 3 Red X | 3 beeps | Tried pairing the lock to Schlage Home app or Wi-Fi initiated but failed |
|
|
||||
| 3 Red X | 3 beeps: Alternating High/Low |
|
|
Review help center article: |
||||
| Keypad flashes blue then 3 Red X's | High/Medium/Low alternating beeps | Unlocking delayed, and then unlocks normally | Low Battery | Replace the batteries | ||||
| Keypad illuminates Red then Blue | 3 beeps | Factory Default Reset initiated | Factory Default Reset failed |
|
||||
| No lights | No beeps | Keypad not responding |
|
Review help center article: |
||||
| No lights | No beeps | Battery life is less than four months | Poor Battery Life |
Review help center article: Troubleshooting Poor Battery Life on Schlage Arrive Smart Lock |
Version 1.2
Comments
0 comments
Please sign in to leave a comment.