Are you having trouble with your Schlage Arrive Smart Lock? Use the guide below to diagnose problems by interpreting the keypad lights and beeps. Find step-by-step solutions to resolve common issues quickly and efficiently. For detailed instructions and additional support, click the relevant hyperlink for your specific issue
For an interactive troubleshooting experience, please click here.
| Issue | Indicator(s) | Resolution |
| Lock does not unlock after user code entered | Three red X's accompanied by 3 beeps. | Confirm correct code, and enter the correct code. |
|
User Code was correct, but still isn't unlocking: | ||
| Pressing the Lock button does not lock, the lock. | Three red X's accompanied by 3 beeps. | One-Touch Locking has been disabled. Review How to Enable One-Touch Locking via the Schlage Home App to resolve this issue. |
| Use a User Codes to lock the lock. | ||
| Tried pairing the lock to Schlage Home app or Wi-Fi initiated but failed | Three red X's accompanied by 3 beeps. |
The lock is attempting to pair to a 5gHz network. |
|
Your Wi-Fi password contains unsupported characters. Review Schlage Arrive: Wi-Fi Pairing Issues for more information. | ||
| Cannot unlock with User Code |
Three high/low alternating beeps accompanied by three Red x's. |
Review: Schlage Arrive Unable to Lock or Unlock, for steps to resolve the issue. |
| Cannot unlock via the Schlage Home app | ||
| Unlocking delayed, and then unlocks normally | High/Medium/Low alternating beeps accompanied by three Red x's. | Low battery indication, replace the batteries with 4 quality alkaline AA batteries to resolve this error. |
| Factory Default Reset failed | Three beeps accompanied by the keypad illuminating Red then Blue. | Retry the Factory Reset, be sure to follow the instructions closely. |
| If still unsuccessful, contact Customer Care. | ||
| Keypad is unresponsive | No sounds or lights on the lock. | Review: Schlage Arrive: Keypad Not Responding for steps to resolve the issue. |
| Battery life is less than four months. | N/A | Review: Schlage Arrive: Poor Battery Life |
Version 1.3
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