Schlage Arrive Unable to Lock or Unlock

Are you experiencing issues with your Schlage Arrive lock failing to lock or unlock? This guide will help you identify and troubleshoot the problem effectively.

Symptoms:

• The lock does not lock or unlock.
• When you attempt to operate the lock, the red "X" flashes three times quickly, accompanied by three alternating high/low beeps.

Possible Causes:

• Incorrect door preparation or installation.
• The motor is not receiving power.
• The bolt is jammed.
  
  

How to Troubleshoot the Issue:

1. Review Installation Steps

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Schlage Arrive Install Instructions

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• Replace the Strike Plate:
  • Ensure you replaced your old strike plate with the one provided in the Schlage Arrive package. Variations in parts can affect functionality.
• Check Installation Instructions:
  
  • Verify that the lock is installed correctly according to the instructions.
  • Ensure door preparation measurements match the specifications to prevent obstruction or jamming of the bolt.
• Verify Motor Connection:
  
  • Check that the motor connection is fully inserted and intact.

2. Try Operating the Lock with the Door Open:

These steps help determine if the issue is with the motor or the deadbolt itself.

• Use the Keypad:
  
  • Attempt to throw the deadbolt using the keypad. If it operates smoothly, check the door frame preparation as it may be causing the issue. If there is resistance, proceed to the next step.
• Use the Physical Key:
  
  • Try using the physical key to operate the deadbolt. If there is resistance, the problem is likely a jammed bolt.
  • Proceed to step 3.

3. If the Bolt is Not Operating via Keypad or Schlage Home App:

• Perform a Factory Reset:
  

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  Factory Reset the Schlage Arrive

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  • Reset the lock to its factory settings.
• Repair the Lock to the App:
  

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  How to Pair the Schlage Arrive to the Schlage Home App

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  • Reconnect the lock to the Schlage Home app to ensure proper communication.

If these troubleshooting steps do not resolve your issue, please click here to submit a ticket to Schlage customer support for further assistance.