Encode Series Unable to Lock or Unlock

Are you having trouble locking or unlocking your Schlage Encode Series Lock, including models like the BE489, BE499, or FE789? Whether it's a keypad issue, a motor connection problem, or a power failure, we’re here to guide you through troubleshooting and resolving these common issues.

How to Fix a Schlage Encode Lock That Won't Lock or Unlock

Issue: Lock Displays a Red X When Attempting to Lock or Unlock

If your Schlage Encode lock displays a red "X" every time you try to lock or unlock the bolt, the lock has likely lost connection to power.

Steps to Resolve:

1. Replace the Batteries:

Use high-quality alkaline batteries to ensure proper power delivery.

2. Check the Motor Wire Connection:

If replacing the batteries doesn’t resolve the issue, the wire powering the motor may have become disconnected.

Follow these steps:

1. Manually retract the bolt using the thumb-turn.
2. Remove the two screws located on each side of the thumb-turn.
3. Carefully remove the interior mechanism of the lock from the door.
4. Inspect the motor wire to ensure it is securely seated and properly plugged in.
5. Re-install the interior mechanism of the lock.

Issue: Red X Blinks Without Full Code Entry or Lock Works via App but Not Keypad

If the red "X" blinks without the full code being entered, or if your lock functions through the app but not the keypad, this may indicate a deeper issue requiring replacement.

Solution:

The Schlage Encode Series locks are covered under a 3-year electronic warranty. If your lock is within this warranty period, you can submit a ticket to contact Schlage customer support for a replacement.