Encode Series Keypad Not Responding

Do you have a Schlage Encode Series Lock (BE489, BE499, FE789) with a keypad that is no longer responding? We're here to help diagnose and troubleshoot the issue. 

Symptoms:

• Keypad not responding to touch.
• Programming/Input LED is blinking white, without interacting with the keypad.
• No lights or sounds from the keypad.

If you are experiencing the Programming/Input LED issue, please click here to submit a ticket to customer support for further troubleshooting steps. 

Why is the Keypad not Responding?

• Battery Issues
• Low Battery

• Keypad Lost Power 

How to Fix an Unresponsive Keypad

If your Schlage Encode keypad is not responding, follow these steps to identify and resolve the issue:

1. Inspect the battery compartment

1. Remove the battery cover.
2. Check for any damaged or leaking batteries.
3. Replace the batteries with high-quality alkaline batteries if necessary.

2. Check the Battery Level

1. Press the keypad and look for a red battery indicator above the Schlage logo.
   If you see the red indicator, the batteries are critically low and need to be replaced.
2. Alternatively, check the battery level through the Schlage Home app.
3. Replace the batteries if they are low.

3. Inspect the Wire 

If the batteries are not the issue, the wire going through the door may have become unplugged.

1. Manually retract the bolt using the thumb-turn.
2. Remove the two screws located on each side of the thumb-turn.
3. Carefully remove the interior mechanism of the lock from the door.
4. Inspect the wire to ensure it is securely seated and properly plugged in.
5. Re-install the interior mechanism of the lock.

What to Do If the Issue Persists

If the wire is fully plugged in and reseating it does not resolve the issue, your lock may require further assistance. The Schlage Encode Series locks are covered under a 3-year electronic warranty. If you are within this warranty period, submit a ticket to Schlage customer support for additional help or a replacement.