If your knob, lever, or handle set latch is stuck in the door and cannot be removed, follow the steps below to resolve the issue:
What You'll NeedPliers or Needle-Nose Pliers Phillips-head screwdriver |
1. Uninstall the Lock
- Remove the lock from the door, leaving only the latch in place.
- If you need assistance uninstalling the lock, please visit the Installation Page for detailed instructions.
2. Attempt to Manually Retract the Latch
- Pinch the latch at the top and bottom.
- Pull the latch in the direction of the hinges.
- If this does not unlock the door, you will need to implode the latch.
To Implode the Latch
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Locate the tabs at the end of the latch.
There is one tab visible from the interior side of the door and the other is visible from the exterior.
- Using pliers or needle-nose pliers, grip the tabs and rotate until they are in a vertical position.
- Repeat with each tab.
- Grip the latch the "figure 8" holes.
- Pull toward you with some force to pry apart both halves of the latch.
- The latch some come apart, and the back half will fall out, exposing the "legs" of the latch.
- Grab the two "legs" and pull them towards the hinges.
- This will retract the bolt, opening it and allowing you to remove it.
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