In this Article: |
Schlage Home App Troubleshooting Guide
| Issue | Resolution |
| App is displaying an empty Wi-fi List when attempting to pair to Wi-Fi. | Schlage Home App: Empty Wi-Fi Network List |
| Not receiving Verification Code. | Not Receiving Verification Code Email |
| Poor Wi-Fi Connection. | How to Improve Wi-Fi Signal in Your Home |
| Schlage Home App Requests Bluetooth Activation Despite Being Enabled | Schlage Home App Requests Bluetooth Activation: Bluetooth is Enabled |
Schlage Arrive - BE459 Troubleshooting Guide
| For an interactive troubleshooting experience for the Schlage Arrive, please click here. |
| Issue | Indicator(s) | Resolution |
| Lock does not unlock after user code entered | Three red X's accompanied by 3 beeps. | Confirm correct code, and enter the correct code. |
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User Code was correct, but still isn't unlocking: | ||
| Pressing the Lock button does not lock, the lock. | Three red X's accompanied by 3 beeps. | One-Touch Locking has been disabled. Review How to Enable One-Touch Locking via the Schlage Home App to resolve this issue. |
| Use a User Codes to lock the lock. | ||
| Tried pairing the lock to Schlage Home app or Wi-Fi initiated but failed | Three red X's accompanied by 3 beeps. |
The lock is attempting to pair to a 5gHz network. Review Schlage Arrive Pairing Issues with the Schlage Home App |
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Your Wi-Fi password contains unsupported characters. Review Wi-Fi Pairing Issues with the Schlage Arrive Smart Lock for more information. | ||
| Cannot unlock with User Code |
Three high/low alternating beeps accompanied by three Red x's. |
Review: Schlage Arrive Unable to Lock or Unlock, for steps to resolve the issue. |
| Cannot unlock via the Schlage Home app | ||
| Unlocking delayed, and then unlocks normally | High/Medium/Low alternating beeps accompanied by three Red x's. | Low battery indication, replace the batteries with 4 quality alkaline AA batteries to resolve this error. |
| Factory Default Reset failed | Three beeps accompanied by the keypad illuminating Red then Blue. | Retry the Factory Reset, be sure to follow the instructions closely. |
| If still unsuccessful, contact Customer Care. | ||
| Keypad is unresponsive | No sounds or lights on the lock. | Review: Keypad Not Responding on Schlage Arrive for steps to resolve the issue. |
| Battery life is less than four months. | - |
Review: Poor Battery Life on Schlage Arrive Smart Lock to improve your lock's battery life. |
| Cannot enter the Programming Code. | Red light on the 4th digit of the Programming Code. | Cannot Enter Programming Code |
Schlage Encode Series - BE489, BE499, FE789 Troubleshooting Guide
| Issue | Indicator(s) | Resolution |
| "Unreachable" error. | Grey triangle in the Schlage Home app. |
Restore Cloud Connection: |
| 30-40 second delay before your Schlage Encode lock responds to app commands. | - |
Review: Schlage Encode Series Lock Delay for steps to resolve the issue. |
| Battery life is less than 6 months. | - |
Review: Poor Battery Life for the Encode Series to improve your lock's battery life. |
| Unable to lock or unlock. | Lock displays red X anytime you attempt to lock or unlock. | Review: Encode Series Unable to Lock or Unlock for steps to resolve the issue. |
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Lock displays red X when before full code is entered.
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The lock will need to be replaced. Review: Get Help with Your Schlage Lock to submit a request to see if you are eligible for a replacement. |
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| Lock responds to app commands, but will not unlock via the keypad. | ||
| Bolt is stuck, cannot extend/retract. | Lock will indicate it is unlocked, however the bolt will still not move. | Review: Schlage Smart Deadbolt is Stuck for steps to resolve the issue. |
| Keypad is unresponsive. | No sounds or lights on the keypad, does not respond to touch. | Review: Encode Series Keypad Not Responding for steps to resolve the issue. |
| Cannot enter the Programming Code. | Red X on the 4th digit of the Programming Code. | Cannot Enter Programming Code |
Schlage Connect - BE469ZP Troubleshooting Guide
| Issue | Indicator(s) | Resolution |
| Bolt is stuck, cannot extend/retract. | Lock will indicate it is unlocked, however the bolt will still not move. | Review: Schlage Smart Deadbolt is Stuck for steps to resolve the issue. |
| I forgot my Programming Code. | - |
Reference Where is my Programming Sticker? to locate your default User and Programming Codes. |
| If you changed your Programming Code from the default, you will have to Factory Default Reset your lock to restore the default codes. | ||
| I need to delete a User Code that I don’t remember. | - |
Delete all User Codes. Then add all needed User Codes back into the lock. Visit Schlage Connect: Adding and Deleting Codes for instructions. |
| If your lock is paired to a 3rd party hub or panel, please reference the manufacture's instructions for deleting and adding codes. | ||
| Cannot enter the Programming Code | Red X on the 4th digit of the Programming Code. | Cannot Enter Programming Code |
| Cannot add a new User Code. | Orange Programming light flashing. |
1 was not pressed after entering Programming Mode. Press Schlage to exit Programming Mode, and try to Add a Code again. |
| Two beeps accompanied by two red X's. | 30 User Codes already exist. Delete a User Code before adding a new one. |
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| Second User Code entry did not match first User Code entry. | ||
| The new User Code matches the first 4 - 6 digits of the existing Programming Code. | ||
| Cannot delete a User Code. |
Orange Programming light flashing. |
2 was not pressed after entering Programming Mode. Press Schlage to exit Programming Mode, and try to Delete a Code again. |
| Two beeps accompanied by two red X's. | First User Code entered did not match any current User Code stored in the lock. | |
| Second User Code entered did not match first User Code entered. | ||
| Cannot change Programming Code. |
Orange Programming light flashing. |
3 was not pressed after entering Programming Mode. Press Schlage to exit Programming Mode, and try to Change the Programming Code again. |
| Two beeps accompanied by two red X's. | Second Programming Code entered did not match first Programming Code entered. |
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| First 4 - 6 digits of new Programming Code match an existing User Code. | ||
| Cannot delete all User Codes. | Orange Programming light flashing. |
6 was not pressed after entering Press Schlage to exit Programming Mode, and try to Delete all User Codes again. |
| The 2nd Programming Code entered was not valid. | ||
| User Code does not unlock lock. | One beep accompanied by one red X. | User Code entered is not a valid User Code. |
| User Code cannot be entered after Outside Schlage button is pressed. | One beep accompanied by a green Check followed by red X. |
Vacation Mode is enabled. Review: Schlage Connect: Green Check Followed by Red X to disable Vacation Mode. |
| One beep accompanied by one red X. | Too many incorrect User Codes have been entered. Wait 30 seconds and try again. | |
| Backlighting does not come on when Outside Schlage button is pressed and User Code cannot be entered. | No response from keypad. | Batteries are completely dead and no electronic operations are possible. Schlage Connect Battery Replacement |
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The battery tray is not connected. Please click here, to ensure your battery tray is properly connected. | ||
| The cable that runs through the door is not connected. Review the Connect Installation Steps to confirm the wire is properly connected. | ||
| After entering a User Code to unlock the lock, the yellow dot is flashing and there is a delay before unlock. | Several beeps accompanied by the Orange Programming light flashing. |
Battery is low and should be replaced. |
| Inside Schlage Button is flashing but no alarm is sounding. | Inside Schlage Button flashes every 5 seconds. | |
| Three red X's flash when Outside Schlage Button is pressed. | Three red X's |
The battery is critically low. Schlage Connect Battery Replacement
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| Three red X's flash when any number is pressed. | ||
| Pressing Outside Schlage button when the deadbolt is unlocked does not lock the deadbolt. | - |
The Lock & Leave Feature is not enabled. |
| If you do not want to enable Lock & Leave, then enter a valid User Code to lock the door, or use the key. | ||
| Deadbolt requires two attempts to lock or unlock. | Green Check | Deadbolt/frame alignment is marginal. Adjust door/frame for best operation. Review Connect Installation Steps for more information. |
| Alarm will not sound. | - |
Turn on the Alarm. |
| Alarm sounds too frequently/ false alarm, or not frequently enough. | - |
Sensitivity level is too high (at 1 or 2) or too low (at 4 or 5) and should be adjusted. See Alarm Sounds too Frequently |
| The tamper alert is not sounding. | - |
There is a 60-second delay before device alarms to allow you to exit and lock the door. |
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